Support:General
PURCHASE QUESTIONS
Are Prometheus updates free? How long will they be available?
Yes! Prometheus updates are free for all of our customers and are made available whenever a new feature is developed or a security exploit patched. You will be notified by Scriptfodder and your admin panel every time a new update is released.
While we cannot confirm whether Prometheus v2 is free for existing customers (due to it essentially being an entirely new script), it will be available at a discount to existing Prometheus customers.
Do you offer refunds for Prometheus?
Generally, no. Because of the digital distribution of our product, we do not offer refunds to our customers due to incompatibilities of their web host or for any reason that is not directly related to us. That being said, because we are cool, we may sometimes offer a refund for your transaction if we deem it necessary, but do not purchase our script and expect a refund.
If you bought Prometheus and don't have a web host to put it on, there are free ones and paid ones for as low as $2 a month that you can choose. Please see our Installation Requirements page to see some good alternatives - both paid and free.
I was banned from Scriptfodder. Can I still receive Prometheus updates?
No, because we do licensing through Scriptfodder unless you are using our automatic update feature it is not possible to receive any further updates. That is why you should keep your account and scripts to yourself.
DOWNLOAD QUESTIONS
I cannot download Prometheus... help!
If you're having issues installing Prometheus, please check the following:
- Are you downloading from Scriptfodder? If you're trying to download via Scriptfodder (manually), double check that you have disabled Avast! if you have it installed. For some reason, Avast! marks Prometheus as a virus.
- Are you trying to download via the automatic-updater? Please make sure you've read through our Requirements for Automatic Updating if you haven't already.
- Are you banned from Scriptfodder? Then the manual download method most likely won't work.
TECHNICAL QUESTIONS
Do you include a backdoor into Prometheus?
No, we do not include any backdoor into Prometheus nor Neutron. We strongly believe in transparency and do not have any way to gain access to your server without you directly giving us access.
Note that this means that we also cannot assist if you have deleted yourself from an admin account - in this instance, it will be necessary to either reinstall Prometheus or to run a SQL command to readd yourself. You can contact us for assistance with this.
What should I do if I discover a security exploit?
Please contact us via our support center immediately. We take great consideration and care in ensuring our customers' privacy, and will work with you to discover the exploit and patch it as soon as possible.
How often does Prometheus check for licensing? What happens if the licensing server goes down?
Because we understand that sometimes our server may become overloaded by traffic requests - either naturally or as the result of a DDoS attack - we only check Prometheus for activation every 6 hours. This means that you can use Prometheus while our servers are down up to this point.
If our servers by some chance are down longer, we will work our a solution and notify our customers via Scriptfodder.
