Support:Chargebacks - Revision history

Tristan: Protected "Support:Chargebacks" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2016-09-03T14:54:30Z

Protected "Support:Chargebacks" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

Marcuz at 18:11, 2 July 2016

2016-07-02T18:11:44Z

Marcuz: /* How do I detect a chargeback? */

2016-06-09T20:29:09Z

‎How do I detect a chargeback?

Marcuz at 20:19, 9 June 2016

2016-06-09T20:19:46Z

Marcuz at 20:13, 9 June 2016

2016-06-09T20:13:46Z

Marcuz: Created page with "asdf"

2016-06-09T19:57:43Z

Created page with "asdf"

New page

asdf

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 ==== How do I detect a chargeback? ====
-You can find any chargebacks fairly easy on your PayPal activity dashboard. Unforunately at this time Prometheus has no built in way to detect chargebacks, so you'll need to manually check PayPal to see if any funds are missing. You can find that typically a chargeback will look similar to this:
+You can find any chargebacks fairly easy on your PayPal activity dashboard. Prometheus also has a way to automatically detect when a chargeback has occured and will automatically remove the user's package from their account. You can find any records of chargebacks made on your Prometheus installation from the logs tab of your admin dashboard. You can find that typically a chargeback will look similar to this on PayPal:
 [[File:Chargeback.png]]

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 ==== How do I detect a chargeback? ====
 You can find any chargebacks fairly easy on your PayPal activity dashboard. Unforunately at this time Prometheus has no built in way to detect chargebacks, so you'll need to manually check PayPal to see if any funds are missing. You can find that typically a chargeback will look similar to this:
 [[File:Chargeback.png]]

← Older revision		Revision as of 20:19, 9 June 2016
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	==== How do I detect a chargeback? ====		==== How do I detect a chargeback? ====
	You can find any chargebacks fairly easy on your PayPal activity dashboard. Unforunately at this time Prometheus has no built in way to detect chargebacks, so you'll need to manually check PayPal to see if any funds are missing. You can find that typically a chargeback will look similar to this:		You can find any chargebacks fairly easy on your PayPal activity dashboard. Unforunately at this time Prometheus has no built in way to detect chargebacks, so you'll need to manually check PayPal to see if any funds are missing. You can find that typically a chargeback will look similar to this:
		+	[[File:Chargeback.png]]

← Older revision		Revision as of 20:13, 9 June 2016
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−	~~asdf~~	+	Have you been charged back by a user on your panel? This page will tell you about how chargebacks happen and what you can do to deter - if not prevent - them.
		+
		+	==== What is a chargeback? How does it happen? ====
		+	Chargebacks are quite simply the description of what happens when a user who has made a purchase on your Prometheus installation contacts PayPal or their bank in order to request that the funds they transferred was a transaction not done by them or was one that was never delivered. And while this is an excellent method for when you've been scammed on Craigslist or a with a shady iPhone case seller, it is a double edged sword as it means that you lose all of the funds for a service that was received.
		+
		+	And while there is nothing that you can do to stop chargebacks from happening, there are methods you can take on Prometheus after a user has chargebacked in order to prevent them from being able to do it again.
		+
		+	==== Why are chargebacks detrimental to my business/server? ====
		+	Every transaction made via PayPal incurs a 3.9% fee. This is why when a user makes a $2 transaction via PayPal, you only get $1.92 sent to your PayPal. However, when a user chargebacks, you lose any of the funds that were given to your account, plus the 3.9% transaction fee by PayPal. And there's nothing you can do to prevent it, even if they're using the PayPal Resolution Center.
		+
		+	==== How do I detect a chargeback? ====
		+	You can find any chargebacks fairly easy on your PayPal activity dashboard. Unforunately at this time Prometheus has no built in way to detect chargebacks, so you'll need to manually check PayPal to see if any funds are missing. You can find that typically a chargeback will look similar to this:

← Older revision	Revision as of 14:54, 3 September 2016
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